This Privacy Policy explains how The Milestone Construction and Remodeling LLC, operating on this website as Milestone Pergolas (collectively, “Milestone Pergolas,” “we,” “us,” or “our”), collects, uses, protects, and discloses personal information when you visit our website, submit a lead form, request a consultation, or communicate with us.
1. Information We Collect
We may collect information you voluntarily provide, including your name, telephone number, email address, project ZIP code, project type, project details, preferred services, and the content of your communications with us. If you opt in to text messaging, we also maintain your mobile number, consent record, messaging preferences, and related communication history.
We may automatically collect limited technical information such as IP address, browser and device type, pages viewed, referring pages, and interaction data through cookies and similar technologies, including the analytics and advertising tools installed on this website.
2. How We Use Information
We may use personal information to:
- Respond to inquiries and schedule or provide requested consultations and services;
- Evaluate pergola projects, prepare estimates, and communicate about design, engineering, permitting, installation, service, and support;
- Send informational or project-related communications when requested or authorized;
- Send marketing or promotional communications only where appropriate consent has been provided;
- Operate, secure, maintain, and improve our website and services;
- Measure website performance and marketing effectiveness; and
- Comply with legal obligations, protect rights and safety, and prevent fraud or misuse.
3. SMS Consent and Mobile Information
Our website form may provide separate, optional choices to consent to (a) informational or project-related SMS messages and (b) marketing or promotional SMS messages. Consent to either category is optional and is not a condition of purchasing any goods or services.
Message frequency may vary. Message and data rates may apply. You may reply STOP to opt out of SMS messages and HELP for assistance. For more information about the program, see our Terms & Conditions.
SMS opt-in consent and mobile phone numbers will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes. Information obtained as part of the SMS consent process will not be shared with third parties or affiliates for marketing purposes.
4. When We Disclose Information
We may disclose personal information to service providers that help us operate our business and fulfill your request, such as website hosting, customer relationship management, communications, analytics, advertising, payment, engineering, permitting, installation, and professional-service providers. These parties may use information only as needed to perform services for us or as permitted by law.
We may also disclose information when required by law, legal process, or government request; to protect our rights, property, customers, or the public; in connection with a business transaction; or with your direction or consent. The SMS restriction described above applies notwithstanding this section.
5. Cookies and Website Tracking
We use cookies and similar technologies to make the website function, understand traffic and usage, and measure advertising performance. Your browser may allow you to block or delete cookies. Some website features may not function as intended if cookies are disabled.
6. Data Security and Retention
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No internet transmission or storage method is completely secure, so we cannot guarantee absolute security. We retain information for as long as reasonably necessary for the purposes described in this Policy, to maintain business and consent records, resolve disputes, and meet legal obligations.
7. Your Rights and Choices
You may ask to review, update, correct, or delete personal information by contacting us. We may need to verify your identity and may retain information where required or permitted by law. You may unsubscribe from marketing email using the link in an email and may opt out of SMS by replying STOP.
8. Children’s Privacy
This website and our services are intended for adults and are not directed to children under 18. We do not knowingly collect personal information from children under 18 through this website.
9. Updates to This Policy
We may update this Privacy Policy periodically. The effective date above indicates when the current version became effective. Material changes will be posted on this page.
10. Contact Us
For privacy questions or requests, contact The Milestone Construction and Remodeling LLC, operating as Milestone Pergolas, at info@milestonepergolas.com or (561) 777-0790.